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Frequently asked questions

Answers about buying, selling, payments and delivery. Can’t find yours? Send us a message.

Buying

Do I need an account to buy?

No. You can check out as a guest. Creating an account is optional and lets you see all your orders in one place.

How do I know an item is genuine?

Sellers must describe every item honestly, including its condition and any repairs. We review each listing for clear photos and complete details before it goes live. We don’t certify authenticity unless a listing includes a certificate. If an item isn’t as described, report it within 48 hours of delivery and we’ll help you return it for a refund.

Who ships my order?

The seller ships it directly to you with a tracked courier. You get the tracking number by email as soon as it’s dispatched.

How can I pay?

You can pay securely at checkout using the options shown there, such as UPI, cards or net banking.

Selling

How much does it cost to sell?

A $49.99 listing fee for each item, and 5% commission when it sells. For example, if your coin sells for $2,000, you receive $1,900. There are no other charges.

How do I get paid?

Add your UPI ID or bank account in your seller dashboard. We send your earnings after the buyer receives the item.

When does my listing go live?

After you pay the listing fee, we review the listing. Most listings are approved within one business day, and we email you when it’s live.

Can I change the price later?

Yes. Edit the listing from your seller dashboard at any time. Edited listings are reviewed again before they go back live.

What can’t I sell?

Replicas or copies sold as originals, items you don’t own, and anything restricted by law. The seller guidelines list everything in detail.

Orders and delivery

How long does delivery take?

Sellers ship within 3 business days of your order. Delivery usually takes 3 to 7 days after that, depending on your location.

Can I cancel my order?

Yes, until the seller ships it. Contact us with your order number and we’ll cancel and refund it.

What if my item arrives damaged?

Tell us within 48 hours of delivery, with photos of the item and packaging. We’ll arrange a return and refund.